Growing commissions and extra costs
Order costs grow through commissions, extra charges and rules that the restaurant cannot renegotiate every time.
Why us
It is time for restaurants to own their sales channel instead of depending on someone else's rules
Delivery platforms can bring orders, but over time they take margin, own the customer relationship and change rules outside your control. Progrest helps you build your own digital channel, automate operations and stay directly connected with customers.
Problem
What is the biggest problem when sales depend on platforms
The issue is not only the commission amount. The bigger issue is investing in a channel you do not control and customers who do not stay yours.
The customer stays with the intermediary
You pay for campaigns and visibility, but contact details, order history and the relationship stay outside your system.
Harder complaint handling
When a customer is unhappy, communication goes through an intermediary and the restaurant reacts more slowly and less directly.
Rules change without you
When a new charge or operating model appears, restaurants often have to accept it or lose the sales channel.
Solution
An owned channel gives control back to the restaurant
This is not about switching platforms off overnight. It is about making sure they are not the only channel that brings orders.
Menu, shop and app under your brand
Guests order through your system, with your offer and promotions. Data stays in your system, available at any time.
Customer base and direct promotions
When you have contact data and order history, you can send targeted offers to existing customers instead of buying the same promotion again.
Faster issue resolution
If something goes wrong, you can contact the customer directly, offer a solution and preserve the relationship.
Automation without losing control
Orders, data, notifications and processes can be automated while the channel stays yours.
Hybrid delivery
An owned channel does not mean you need your own delivery team from day one
The transition model can be simple: the order goes through your shop or app, while delivery is handled by an on-demand courier service based on delivery price and distance.
- The order stays in your system and the customer stays yours.
- A courier can be requested from the system in one click, without manual copying into another portal.
- You pay for the delivery service, not a marketplace commission on the whole order.
- As order volume grows, moving to owned or mixed delivery becomes easier.
Proof from practice
This is not theory, we already work this way
We use the numbers carefully, but they show what can happen when a restaurant starts building its own channel.
Around 30 orders per day through an owned channel
In about two months, the owned app reached a stable level of direct orders, with much more control over the customer and communication.
Around 500 Google impressions and 40 shop clicks in the first week
The online shop started getting organic signals without additional marketing. With local radius promotion, the potential becomes much stronger.
Experience from a restaurant
Why we built our own app for Domace Palacinke
Dusko
Owner, Domace Palacinke
Recently we have seen more clearly that the cost of working through delivery platforms keeps increasing, while service quality does not grow at the same pace. A restaurant often has little control over new fees, the customer relationship, the delivery flow and the way issues are resolved.
That is why we decided to move part of our investment into our own brand and our own customers. We built the Domace Palacinke app and started building a direct ordering channel where the customer stays ours, communication is faster and every new order strengthens our own base instead of someone else's system.
In about two months, we managed to build our own customer base and reach a strong number of repeat orders. That showed us that an owned channel is not just a technical project, but a way for a restaurant to protect margin, brand and the relationship with people who already love its food.
Offer until August 31, 2026
€0 setup and 30 days free
- Valid for agreed projects by August 31, 2026.
- Complete system setup costs €0.
- The system is free to use for the first 30 days.
- The offer currently applies to QR menu, online ordering and Android/iOS app.
See what this offer covers
QR menu example
Web shop example
Request an offer